Returns & Exchanges

30 Day Returns & 40 Day Exchanges

If you're unhappy with something you've purchased from us, you can return or exchange it according to the following guidelines:

Refunds are available for returns made within 30 days of your order shipping date. Items must be in resalable condition, with original packaging and boxes, and items must not be installed, altered, incomplete, or damaged. All returns require a Return Authorization Number (RAN), which should be clearly placed as a "c/o" in the address on the return box for easy identification and acceptance.

Exchanges for in-store credit are available within 30 days of your order shipping date without a restocking fee. Exchanges made between 31 and 40 days from your shipping date incur a 20% restocking fee. As with returns, items must be in resalable condition, with original packaging and boxes, and they must not be installed, altered, incomplete, or damaged. An Exchange Authorization Number (EAN) is required for all exchanges, which should be clearly placed as a "c/o" in the address on the return box for easy identification and acceptance.

To request a Return Authorization Number (RAN) or Exchange Authorization Number (EAN), email sales@antiquehardwaresupply.com. Please note that we do not accept items for return beyond 30 days from the shipping date and do not accept items for exchange beyond 40 days from the shipping date.

For specific details, please read the complete policy below.

Damaged Goods

If your item arrived damaged or in error, please contact us immediately at sales@antiquehardwaresupply.com so we can remedy the situation. Damaged or incorrect merchandise must be reported within 7 days of the shipping date. This timeframe allows us to promptly address any issues and ensures that the problem originated on our end, rather than occurring after the customer received the product. Items reported after 7 days are no longer eligible for return or replacement. 

Exchanges Within 30 Days of Ship Date (No Restocking Fee*)

If you would like to exchange an item from your order for something else from our online catalog, please request an Exchange Authorization Number by emailing sales@antiquehardwaresupply.com within 30 days of order shipment. Include your order number, name, and the items you wish to exchange. Note that Return or Exchange Authorization Numbers cannot be issued over the telephone, as we need to email you the return or exchange form. 

Provided the returned merchandise has not been installed, altered, is complete, and undamaged, we will process an in-store credit to be used toward a future purchase without a restocking fee (*please see exceptions below). The in-store credit will be issued for the items sent in for exchange, minus Antique Hardware Supply's actual shipping and handling costs from UPS or USPS from the original order. In-store credits are issued after all items are returned to us and inspected by our returns department. Once issued, in-store credits and subsequent use of in-store credits cannot be converted to cash back. Exchanged orders over $149 will be eligible for free shipping; however, there may be a small handling fee applied to some orders. The cost for return shipping is the responsibility of the customer and will not be reimbursed by AntiqueHardwareSupply.com.

Returns Within 30 Days of Ship Date

If you decide to return the item(s) ordered from our online catalog, simply request a Return Authorization Number (RAN) by emailing sales@antiquehardwaresupply.com within 30 days of order shipment. Include your order number, name, and the items you wish to return. Note: Return or Exchange Authorization Numbers cannot be issued over the telephone as we need to email you the return form.

We will provide you with a RAN valid for two weeks from the date of issue. Provided the returned merchandise has not been installed, altered, is complete, and undamaged, we will process a credit for the returned items. Returns refunded to your credit card are subject to an 18% restocking fee, and our actual shipping and handling costs, including those originally waived on free shipping orders (from UPS or USPS for the original order), are not refunded. The cost for return shipping is the responsibility of the customer and will not be reimbursed by AntiqueHardwareSupply.com.

We are not responsible for contractor delays or construction issues. We will only accept returns up to 30 days from the shipping date.

Note: All lighting products (chandeliers, sconces, bath lighting, pendants, semi-flush, flush lighting, table lamps, etc.) will incur a 20% restocking fee if exchanged, returned, or canceled during production. All lighting must be returned to the manufacturer in its original condition, with all inner and outer packaging intact. Contact us before exchanging any lighting for specific instructions on how to make an exchange.

Orders paid for in full or partially with in-store credit are not eligible for refunds. However, we are pleased to offer exchanges for in-store credit orders. Please note that in-store credit cannot be converted back to a credit card refund.

Exchanges Within 31 - 40 Days of Ship Date 

If you would like to exchange an item from your order for something else from our online catalog within 31-40 days after your order's ship date, please request an Exchange Authorization Number by emailing sales@antiquehardwaresupply.com. Include your order number, name, and the items you wish to exchange. Note that Return or Exchange Authorization Numbers cannot be issued over the telephone, as we need to email you the return or exchange form. 

Provided the returned merchandise has not been installed, altered, is complete, and undamaged, we will process an in-store credit to be used toward a future purchase with a 20% (*please see exceptions below). The in-store credit will be issued for the items sent in for exchange, minus Antique Hardware Supply's actual shipping and handling costs from UPS or USPS from the original order. In-store credits are issued after all items are returned to us and inspected by our returns department. Once issued, in-store credits and subsequent use of in-store credits cannot be converted to cash back. Exchanged orders over $149 will be eligible for free shipping; however, there may be a small handling fee applied to some orders. The cost for return shipping is the responsibility of the customer and will not be reimbursed by AntiqueHardwareSupply.com.

Exceptions

For your convenience, please note the following terms and conditions regarding specific circumstances:

Items that have been installed, altered, or customized (such as engraved or initialed items) are ineligible for return or exchange.

Individual pieces or components of a product (such as screws, nuts, cap screws, bolts) cannot be returned for partial refunds. Full products must be returned.

All lighting products (including chandeliers, sconces, bath lighting, pendants, semi-flush, flush lighting, table lamps, etc.) will incur a 20% restocking fee if they are exchanged, returned, or canceled during the production process. Lighting must be returned to the manufacturer in its original condition, with both inner and outer packaging intact. Prior to initiating an exchange for lighting items, please contact us for specific instructions.

While we make every effort to display product colors accurately on our website, variations may occur due to individual monitor/device settings. Therefore, we cannot guarantee that your monitor/device will accurately reflect the true color of our products. As a result, we do not provide exceptions based on discrepancies in monitor color accuracy.

Cancellations

We strive to accommodate order cancellations with manufacturers before shipping. However, many manufacturers start processing orders promptly, and they may impose a standard restocking fee if cancellation occurs after processing has begun. In cases where processing has commenced, cancellation may not be feasible, and the order will proceed to shipment. Should this occur, you may need to initiate an exchange or return for the order. Please submit all cancellation requests via email to sales@antiquehardwaresupply.com.

Trade Advantage Returns & Exchanges

Members of our Trade Advantage Program are subject to the same regulations as our standard customers, with the following two exceptions:

1. The standard return restocking fee is reduced to 15%.

Contact Us

Questions about a return or about the return/exchange policy are directed to our returns department. You may contact them by email: sales@antiquehardwaresupply.com

 

Notification of Policy Changes

If we decide to update our return and exchange policy, whether in its entirety or in part, we will notify these changes on our website. These revisions will become effective as of the date posted. The updated policy will be applicable to all current and previous users of our website, superseding any earlier policies that may conflict.